Frequently Asked Questions about Our Mental Health Services

What age range do you treat?

We treat anyone from age 4 yrs - 65 yrs. 

What health insurance do you accept?

We accept, Bluecross blueshield, Anthem BCBS, Horizon BCBS, BlueBenefit, Tufts commerciaL, AETNA,

UnitedHealthcare,UMR, Harvard Pilgrim Healthcare, Health Plans INC, Always Health Partners or Mass General Brigham health plan.

Do you provide a fee for service and what are the fee rates?

We do see patients who are out of network. Initial evaluation usually takes an hour and is billed at 500$. Follow up appointment for <= 20 mins is 200 $ an follow up appointments from 20-30 mins is 250$. We provide an itemized receipt to our patients which patients can submit to their insurance to get reimbursed from their insurance if they have “out of network” benefits Most insurance reimburse between 60-80 per cent of billed amount. Patients should call their health insurance company to find out about out of network benefits

What is the cancellation policy?

We need 48 business hours notice to cancel or reschedule any appointments. Late cancellation or no show fees can be 100$ or more depending on the time slot for the appointment. 

What are your office hours?

Our office hours are from 10 am-6 pm Monday-Friday and Saturday from 9am-2 pm.     

Do you do telepsychiatry or online appointment?

Yes, most of our appointments are telepsych at this time. Dr.Gurvinder Arora provides in-person visits. Dr.Vishal Biala, Dr.Duy Ly, Dr.Diana Santiago and Dr.Shweta Sidhu provide only telepsych appointments. 

What payment forms do you accept?

We accept Master and Visa credit cards, via Zelle,  cash, checks.

Are the providers board Certified?

Dr.Gurvinder Arora is double board-certified in both adult and child psychiatry.

Dr.Vishal Biala is board-certified in Adult psychiatry. 

Dr.Duy Ly is board certified in Adult Psychiatry

Dr.Diana Santiago is double board-certified in both adult and child psychiatry.

Dr.Shweta Sidhu  is double board-certified in both adult and child psychiatry.

Where is your office located?

We are located at 35 Bedford Street, Suite 17, Lexington, MA, 02420

Are my visits and records confidential?

Yes, Your records are stored in an encrypted Electronic Medical Record. No records are released to any person or entity without your written consent.

How do I schedule an appointment?

Please call 7812189550 to schedule an appointment. 

How do I request a medication refill?

Please message the provider's assistant through your patient portal for any refill requests. Please contact us directly for any refills. We do not take refill requests from pharmacies as they are often inaccurate and could lead to errors. Please give at least 3-4 business days for any refill requests to be completed although most requests are usually completed within the same business day. 

What is the best way to reach you?

The best and fastest way to reach us is to send us a message through the secure patient portal. If you do not hear back within 24 business hours, please message us again. For any mental health emergencies, please call 911 or go to your nearest emergency room.